We all know the recent story that has surrounded U.S. Airways. Someone accidentally Tweeted a very graphic photo in response to a customer complaint. Well U.S. Airways has responded to this snafu and I find it extremely interesting on how they have decided to handle the situation.
They have decided to not let the employee go. I find this very interesting considering how this all happened. They claim that the reason for the incident is that the employee was attempting to flag the tweet as inappropriate and that he made an honest mistake when they posted it themselves. Because the pornographic picture was tweeted at U.S Airways fell in line with their explanation, supporting the suggestion that the tweet was not intentional and not a matter of bad judgment on the employee.
With that being said do you guys think that this was a good reaction to the situation? I personally believe that this should have been dealt with in a different manner. The picture was posted and up on their twitter account for about an hour I do not understand how this could be if it was a true mistake. Personally U.S. Airways should have had a checks and balance put into place to make sure that all their tweets were done correctly and appropriate. Also the fact that this did occur U.S. Airways should have had a crisis plan put into place just in case this situation does happen. When an employee screws up this bad though I know mistakes happen but to set an example and to show the type of standards we hold for our employees I personally would have terminated them.
What do you guys think…did U.S. Airways make the right call or would you have fired them for this situation?